Shipping & Returns

Australian Orders

Shipping within Australia is charged at a flat rate of $7 and we offer free shipping on all orders over $65

All parcels are shipped from Melbourne with 100% carbon offset company Sendle and are trackable. Sendle are unable to deliver to PO Boxes so please provide a street address for delivery. 

Once payment has been received and processed, goods are usually shipped within 2 business days and shipping times are estimated between 5-7 business days depending on location.  

Public Holidays

Freya's Nourishment does not ship on Victorian and Australian Public Holidays as we are closed.

Overseas Orders

Shipping to New Zealand has a flat rate of $12

All other overseas orders are weight based. Please email hello@freyasnourishment.com.au for a shipping quote before placing your order. 

Intended Use

By placing an order with Freya's Nourishment you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose than their intended use, you will assume full responsibility for any loss or damage arising out of this use. If you have any questions please contact Freya's Nourishment for assistance.

Gift wrapping: 

Please notify which items need to be gift wrapped and which don’t need to be. Gift wrapping is complimentary.

 

Returns & Exchanges

In the case of purchase of a physical product from this website which satisfies one or more of the following cases we will gladly arrange a refund or exchange of the product:

  • The product proves faulty within 14 days of receiving the product and/or date of invoice
  • The product does not match its description as provided when sold
  • The product received is not the product ordered
  • The product has been damaged in transit

Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.

Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.

 

Incorrect Order

Should you be sent an incorrect order or items, please email us within 14 days at hello@freyasnourishment.com.au so we can organise the correct order for you

Faulty and Damaged Items

If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required

Please post returns back to
Freya's Nourishment
PO Box 3044,
Moorabbin East, VIC 3189.